LPN Call Center Representative (FT)

Date: 5/13/21

Position: Full Time LPN Call Center Representative

Location: Newport, Tennessee


Hiring a Full-Time Respiratory Navigator Call Center Representative for Encore Healthcare's Telerespiratory Care Center. Encore's corporate offices are in Livingston, TN, owned and operated by a group of patient-centric clinicians, Pulmonary Physicians, and business experts in the respiratory device, homecare, SNF, and cardiopulmonary disease management space. Encore contracts with health plans, HME, SNF, hospitals, and Accountable Care Organizations (ACO's) to improve health outcomes and reduce overall healthcare costs for patients living with certain chronic conditions. The successful candidate would act as the Respiratory Navigator for patients, who have home respiratory equipment, you will provide exceptional service via the telephone and computer while performing assessments and collecting important data to track and help prevent exacerbations.

Experience and Skills needed to succeed in this role include:

  • Able to produce deliverables according to schedule

  • Good command of MS Office / Goggle Drive

  • High School Diploma/GED required Post High School coursework in a healthcare-related field, customer service, business, or public relations.

  • Previous experience in a customer support role

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

Other Relevant Experience:

  • Experience in Homecare

  • Customer Service Representative with an HME company

  • Business management, general administration, and/or startup/small business

  • Disease Management/ Population Health

  • Care Management

  • Business Operations

  • Quality Assurance, Quality Control

  • Compliance

  • Pulmonary Rehab

  • CNA

  • LPN


  • Manage inbound and outbound calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets

Job Type: Full-time Benefits:

  • Life insurance

  • Paid time off


  • 8 hour shift

  • Day shift

  • Monday to Friday

Work Location:

  • One location

Work Remotely:

  • No